Tuesday, January 15, 2013

The Problem of Minutia


            The other day one of my coaching clients and I were talking about the problem of minutia.  He said dealing with the minutia of daily life was pulling him off course, interrupting the big stuff he wanted to do such as writing his book, and making him feel too busy all the time.  He also said the minutia itself was suffering too:  paying bills, emailing, keeping track of appointments, passwords, and all the other little things that have to be kept track of in today’s world.  Juggling it all was confusing, irritating, and overwhelming, and he was finding himself making little mistakes, and sometimes those little mistakes were turning into bigger problems.
            He’s not alone, of course.   As far as I can tell, this is pretty much a universal problem these days.  Unless you’re a monk living in a monastery you’re probably struggling with minutia to one degree or another, and even if you are a monk you could be struggling with it too.  About once a year I go to a monastery an hour and a half away from my house; the monastery has a website and some monk has to keep it updated and answer emails generated by it, and another monk has to keep track of visitors calling day and night arranging times to stay in the guest house, and there’s the running of their enormous farm and their casket-making business and their huge old stone abbey.  So not even monks get out of dealing with minutia.
            Was there always this much minutia to be dealt with?   Maybe so.  After all, that monastery has been around since the 1800s, and we’ve all been paying bills and going places and working for livings pretty much since the beginning of civilization as we know it.  But still, the minutia, the overall busy-ness, seem a lot more accelerated, almost to the point of being out of control, these days.  I’m not sure why that’s the case.   Maybe it’s the Internet and emailing and texting and all the other forms of instant communication available to us.  Now we have to juggle all those passwords and pin numbers and read and write emails, and we can get sucked into surfing the Internet and posting and tagging and downloading on Facebook, et cetera.  On the other hand, as much as our lives have been complicated by all that, they’ve also been simplified by all that:  You can shop, communicate with customers and friends, search for jobs, sometimes even do your work at home just by pushing buttons.  Surely the time saved and convenience offered by all that make up for the time wasted and energy used by dealing with the details that make it possible.  Still, it’s those details that create the problems -- all those slippery little picayune minutia, scattered and spread all over our lives and our days.   
In fact, those details are the bedrock of our lives, though we may not realize it until something goes wrong, as I learned recently when I tried to put my telephone/Internet account into my own name and my email and phone service got screwed up to the point where I could barely carry on my coaching business.  We need to be able to sign into our accounts on our computers with those stupid passwords, we need to be able to call and be called on reliable telephone numbers.  
            So what is there to be done about the minutia?  I think we have to slow down, plan our days and make space in our days for dealing with all the little things that need to be dealt with – all the little things that can so easily get out of control if we don’t deal with them. We can also develop systems that help us keep track of the minutia in simple reliable ways. 
I keep my daily appointments, my addresses and telephone numbers, and a page with all my passwords in a leather four-by-six-inch six-ring planner binder made by a company called Day-Timer.  (You can order the binder and all the various inserts – blank pages, appointment calendar pages, pages for addresses, etc., by calling 800-225-5005 or by looking on-line; I realize this isn’t the only system available and there are plenty of others, some electronic, that may seem more up-to-date, but this one works for me and probably will for you too if you don’t already have your own system.)  
Every day, one of the very first things I do is look in my planner to see what appointments I’ve got that day, and then I plan the day accordingly, considering and writing down, on a blank page in my planning notebook, what I want to do and roughly when I want to do it; I start with my appointments and fill in the rest.  And if I’ve got a lot of minutia to handle on any given day – a bunch of appointments to make or emails to send – I pick a spot to do them, all at the same time, during the day – from one to two o’clock, say.  I combine my errands and appointments out of the house too, so I only have to leave the house once instead of over and over, at some time and on some day when the errands/appointments fit with everything else I’m doing.  (So, for example, I decided to go to the grocery store and the bank tomorrow, after I have a doctor’s appointment.)  I think about what’s going to be convenient for me before I make appointments too, if I have any leeway at all or if there’s any on the other end; usually there’s more leeway than it seems like there would be, if you stop to ask the receptionist or ask yourself (instead of, for instance, accepting the first appointment you’re offered).  Doing this makes it so I don’t end up having too many appointments in any given week to get anything else done.  And before I sign up for anything like a class, or agree to a trip or a lengthy visit from friends or relatives, I take some time to think about how whatever it is is going to fit with everything else I’ve got going on, and I consider all the alternatives.  (So, for example, when I signed up recently for a yoga class, I thought long and hard about whether I really wanted to take it – I decided I did – and debated which class time would work the best for me.  I made myself consider how I would feel at nine in the morning versus six o’clock at night, and when I did that I knew that even though I’d be fresher in the mornings, I would hate having to worry about being up and dressed on time every Thursday morning.  Now that the yoga class is going, I know I made the right decision.)
Doing all that is the easy part, especially now that I’ve got a system where everything – all my appointments and telephone numbers and other minutia  -- are together in one place, close at hand at all times – i.e., in that daily planner. 
            Slowing down is the hard part.  Slowing down is a beautiful, noble goal – in fact it’s the most important goal I’ve got as we move into this new year – and I’ve got a lot to say about how I’m working on it, but I’m going to save that for another blog post.  What I want say here is that, no matter how well we plan or how good our planning system is, there’s a pretty good chance that something somewhere is going to fall through the cracks.  And when that happens, what we’ve got left to work with is our attitude.  
           We can kick ourselves for screwing up or get enraged at the company, the password, the whatever.  We can tell ourselves that we’re too old or scattered or forgetful, or we can blame our husbands for messing up the papers on the table or our kids for not giving us the phone message or the dog for chewing up the appointment book.  In the long run and even in the short fun, none of those things probably help very much, and some of them may actually harm us.  Maybe rage at the company is a reasonable response, maybe it really is someone’s fault, maybe we can’t help blaming ourselves.  I’m not saying we should start trying to control our reactions.  But I have learned that if I can tell myself it’s not my fault, if I can let life off the hook instead of blaming someone or something, if I can just keep calmly looking for solutions, it all goes just a little bit easier.     
                                                                         -- Mary Allen

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